FAQ
Short answers to what stores ask us most.
Getting started
Which helpdesk do I need?
Gorgias. Wekks works inside it, so your team keeps working where it already does.
Does it work with Recharge subscriptions?
Recharge support (skip, pause, swap, cancel) is built and in testing. Write to us if you'd like it for your store.
How long does setup take?
About ten minutes: install, connect Gorgias, and a few minutes while it studies your store. See Getting started.
Does it add a chat widget to my store?
No. It answers the tickets that already reach your helpdesk.
Safety and control
Will it answer my customers on day one?
No. Every play starts in Watch: it decides what it would do and compares that with your team, and sends nothing. You choose when a play moves to Draft or Auto.
Can it give refunds on its own?
Only if you allow it. Changing an order needs write access, which an owner grants separately. Refunds, reships and cancellations need a person's approval by default, and money limits apply per action, per customer and per day.
What if it doesn't know the answer?
It hands the ticket to your team with a note on what it found. Injuries, legal threats, chargebacks and abusive messages always go to a person.
Does it tell customers it's an AI?
If a customer asks, yes, honestly.
How do I stop it?
Pause it from Home in the dashboard. Nothing new starts until you resume.
Pricing
What does it cost?
$39 a month plus $0.99 per resolved ticket, billed through Shopify. The first 14 days are free.
What counts as a resolved ticket?
A reply sent in Auto that no teammate had to follow up within 24 hours, or a draft a person approved. Watch, handoffs and rejected drafts are free.
Can the bill surprise me?
No. You set a monthly budget and Wekks never exceeds it; at the limit it keeps watching and sends nothing.
Data
Is my data used to train AI?
No. Ticket content is processed by Anthropic's Claude models only to answer the ticket at hand, and is never used for training.
What happens if I uninstall?
The assistant stops at once. When Shopify sends the store's deletion request 48 hours later, Wekks deletes the store and everything in it.
Something else?
Write to [email protected].