Getting started

Three steps, about ten minutes. Nothing reaches a customer until you say so: the assistant starts by watching.

Before you begin

• A Shopify store, and permission to install apps on it.
• A Gorgias account for your support inbox, and a Gorgias admin who can approve the connection.
• Your store policies published in Shopify (Settings → Policies): refund, shipping, privacy. The assistant learns from them.

1. Install from Shopify

Install Wekks Assistant from the Shopify App Store and approve the access it asks for. It reads customers, orders, products, fulfillments and your policies; it can't change anything yet.

Shopify signs you straight in to the Wekks dashboard. There is no separate password: next time, open Wekks from your Shopify admin, or sign in at app.wekks-assistant.com.

2. Connect Gorgias

Enter your Gorgias address (for example yourstore.gorgias.com) and chooseConnect Gorgias. Approve Wekks in Gorgias and you're back in setup.

Wekks adds an HTTP integration in Gorgias so new customer messages reach it. Its notes and replies appear as the Gorgias user who connected; a dedicated user (for example one named after your assistant) keeps them easy to tell apart.

If you'd rather not use one-click connect, you can paste a Gorgias REST API username and key instead.

3. Let it study your store

The assistant reads your policies, your help pages and your catalog, then fills in its plays (how it handles each kind of request) using your own wording. This takes a few minutes and runs in the background.

After setup

Check what it learned

Open Plays. Anything the assistant couldn't find in your policies (a return window, a refund limit) is waiting for you to confirm. Change any step you like.

Let it watch

Every play starts in Watch: the assistant reads each new ticket, decides what it would do, and compares that with what your team actually did. Customers see nothing. Your first 14 days are free.

Give it more when it has earned it

Rules shows each play's record and tells you when one is ready forDraft (a person approves every reply) and later Auto. You always make the call. See the guide for how this works.

Bring your team

Invite teammates from Team. Agents review drafts; owners and admins change plays and rules.